Frequently Asked Questions
Legacy Linkage Refund & Return Policy
At Legacy Linkage, we stand by the quality and impact of our memorial QR code plaques. We’re dedicated to helping you create a lasting tribute that truly honors your loved ones. If, for any reason, you’re not completely satisfied with your purchase, we offer a simple, no-hassle refund/return policy to ensure your peace of mind.
30-Day Money-Back Guarantee
- No Questions Asked: If you’re not 100% satisfied, return your plaque within 30 days of receiving it for a full refund.
- Easy Process: Contact our customer support, and we’ll guide you through the return process.
How to Initiate a Return
- Contact Us: Email or call our customer support at [insert contact information] with your order number and a brief explanation.
- Return Instructions: Once approved, we’ll provide clear return instructions.
- Refund Processing: After receiving and inspecting the returned item, we’ll issue a full refund to your original payment method. (Processing time: 7-10 business days.)
Important Details
- Customized Orders: Personalized items may not be eligible for return unless damaged or defective.
- Shipping Costs: Original shipping and handling fees are non-refundable.
- Quality Assurance: Returns are reviewed to maintain our high product standards.
We believe that preserving memories should be a comforting experience. If you have any questions, please contact us.
Find answers to common questions about Legacy Linkage and our memorial plaques.
1. How do I create a tribute page?
Purchase a QR code memorial plaque, follow the setup instructions, and add stories, photos, and messages. We offer dedicated support if you need any help getting set up.
2. Where can these QR codes be applied?
Our QR code plaques can be applied to various surfaces, including headstones, memorial benches, garden stones, and other flat, smooth surfaces. To ensure a secure attachment, the surface should be cleaned and dried before applying the plaque.
3. How do I attach the plaque to a stone?
To securely attach the plaque to a stone, clean the surface with rubbing alcohol and allow it to dry completely. Then, peel off the red adhesive backing from the plaque and press it firmly onto the stone. This ensures a strong, lasting bond.
4. What are the dimensions and material of the plaque?
The plaque measures 2x2 inches and is made of durable stainless steel.
5. Is the plaque weather-resistant?
Yes, our plaques are designed to withstand various weather conditions, including snow, heavy rain, and below-freezing temperatures. Our durable materials ensure that the QR codes remain intact and functional, providing a lasting tribute regardless of the elements.
6. Who can access the tribute pages?
Tribute pages are accessible to anyone with the QR code link.
7. What if the plaque gets damaged or stolen?
We offer a lifetime warranty on the QR code and will replace it if damaged or stolen.
8. How quick is the shipping?
Shipping within the USA typically takes 3-5 days.
9. Do you ship internationally?
Yes, we do. Simply contact us directly to create a new order for you.
10. Can I link family members if I buy multiple QR codes?
Yes, you can link multiple QR codes to create a family tree of tribute pages. Each family member's tribute page can be connected, allowing visitors to easily navigate between them. This feature helps in building a comprehensive memorial, showcasing the relationships and shared histories of your loved ones. To set this up, simply purchase multiple QR code plaques and follow the instructions to link each one to the appropriate tribute page within your account.
11. How do I update the content on the tribute page?
You can update the content on your tribute page anytime by logging into your account on our website.
12. Do you make larger plaques including name and date of passing?
Yes, we do custom orders. Simply contact us for assistance.
13. Are there any ongoing fees for maintaining the tribute page?
No, there are no ongoing fees. The one-time purchase of the memorial plaque includes lifetime access to the tribute page.
14. Can I see a sample tribute page before purchasing?
Yes, you can view a demo memorial page on our website to see how it works.
15. Can you purchase multiple of the same QR code?
Yes, you can purchase multiple plaques with the same QR code, all linking to the same memorial page. This can be completed through a special order. Simply contact us for assistance.